How does shipping work?
Delux Bags partners with global merchants and manufacturers in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Italy, Australia, United States, Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (we try to use e-tracking where ever it is available)
We offer international shipping options too - no matter where you are, you can buy from us!
The tracking number for my order stopped updating, what happened?
Your country's customs department may decide to hold your items at the border temporarily, often without explanation! This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
What if I need to return something?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.